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Credit Controller

Location: Dubai

Daikin is the leading global manufacturer and supplier of HVAC (heating, ventilation and air conditioning) equipment, including heat pump and refrigeration solutions. The company provides innovative, premium quality indoor climate management solutions to meet the changing needs of our residential, commercial and industrial customers.

Job Responsibilities:

  • To control and maintain regional sales ledger within corporate guidelines

  • To minimize levels of customer portfolio overdue and bad debt

  • To perform daily credit maintenance of customer orders within corporate policy Maintain, update and reconcile sales ledger (including invoices, credit notes and cash)

  • Whenever informed about customer queries and disputes assess who should deal with them and assign them appropriately using the workflow system (on iScala), recording the information so acquired so far

  • Build, strengthen and maintain relationships with customers and sales colleagues via the telephone and in writing

  • Answer finance related queries quickly, effectively and in a professional manner, retrieving information from iScala System, analyzing information and discussing with colleagues within the predefined company procedures.

  • Proactively manage outstanding debt collection to maximise cash flows and minimize risk. Prioritise, plan approach and activities.

  • Advise and inform sales management regarding the review of customer credit terms, producing credit rating reports, using credit insurance web facility and drafting and coordinating credit term review requests.

  • Periodically carry out credit reviews on customer portfolio. Updating credit control management and sales management on credit situation (credit limits utilization, overdue, payment behavior, disputes) and advising on escalation and course of actions.         

  • Contribute towards the development of sound Credit Management policies.

  • Follow procedures, authorisation rules, predefined processes and general rules at all times, as defined by the Credit Control Policy

  • Identify and appropriately action system and master data inconsistencies with relevant departments

  • In coordination with Credit Control Management, organise customer visits to maintain relationships or resolve account issues

Job Requirements:

Experience & Knowledge:

  • 3-5 years experience within Credit Control function is essential

  • ERP System knowledge experience essential preferably if iScala

  • Ability to liaise with all areas of the business in a professional manner and report to management in a regular, informative and structured way

  • Ability to work quickly and efficiently and manage all activities and communication through information systems

  • Ability to work under pressure and to deadlines and manage own time and escalate when required

  • Ability to understand course of events by interpreting figures and accounting transactions

  • LC negotiation knowledge

  • Good PC knowledge


  • Bachelor degree of Finance & Accounting/Commerce

  • Qualifications: Ideally qualified/studying towards Credit Control qualification e.g. ICM


  • Advanced computer and MS Windows and Office skills

  • Advanced spreadsheet skills

  • Excellent communication skills

  • Professional telephone manner

Personality Attributes:

  • Result driven

  • Attention to detail

  • Positive mentality, commercially aware customer service attitude

  • Proactive approach

  • Initiative for improvement and problem solving

  • Multitasking  

  • Strong team player and professional attitude

  • High accuracy

  • High integrity and ethics

We Offer

Daikin Middle East and Africa offers a varied and international feature, where you can work independently and where you can take initiative. You will work in a solid and growing company which is a world leader, encouraging its employees to flourish. You will be part of a professional and dynamic team, where team spirit is put forward. You will benefit from extensive internal and external coaching.

Daikin Middle East and Africa offers a package of competitive salary related to experience/talents.

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